1. INTRODUCTION

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• • Contact Information: Name, email address, phone number, company name, job title
• • Project Information: Requirements, specifications, feedback, and communications
• • Payment Information: Billing address, payment method details (processed through secure third-party providers)
• • Communication Records: Emails, chat messages, call recordings, meeting notes
• • Account Information: Login credentials, preferences, and account settings

2.2 Information Collected Automatically

• • Technical Data: IP address, browser type, device information, operating system
• • Usage Data: Pages visited, time spent, click patterns, referral sources
• • Cookies and Similar Technologies: Session data, preferences, and analytics information
• • Location Data: General location based on IP address (country/city level)

2.3 Information from Third Parties

• • Business Partners: Referral information, joint project details
• • Social Media: Public profile information when you connect via social platforms
• • Service Providers: Analytics, payment processing, and communication tools

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

• • Service Delivery: Providing web development, AI integration, and related services
• • Project Management: Planning, executing, and delivering client projects
• • Communication: Responding to inquiries, providing updates, and support
• • Account Management: Creating and maintaining user accounts and profiles

3.2 Business Operations

• • Quality Assurance: Monitoring and improving service quality
• • Analytics: Understanding user behavior and optimizing our website
• • Marketing: Sending relevant updates, newsletters, and promotional content (with consent)
• • Legal Compliance: Meeting regulatory requirements and protecting our rights

3.3 Legitimate Interests

• • Security: Protecting against fraud, unauthorized access, and security threats
• • Business Development: Analyzing market trends and improving our services
• • Customer Relations: Building and maintaining client relationships
• • Innovation: Developing new features and service offerings

4. INFORMATION SHARING AND DISCLOSURE

4.1 We Share Information With:

• • Service Providers: Cloud hosting, payment processing, analytics, and communication tools
• • Business Partners: Joint venture partners and authorized resellers (with consent)
• • Professional Advisors: Legal counsel, accountants, and consultants (under confidentiality)
• • Regulatory Authorities: When required by law or legal process

4.2 We Do Not:

• • Sell personal information to third parties
• • Share sensitive project details without explicit consent
• • Use client data for competing services
• • Disclose information for marketing purposes without permission

4.3 International Transfers

• • Standard Contractual Clauses (SCCs)
• • Adequacy decisions by relevant authorities
• • Binding corporate rules and certifications

5. DATA SECURITY

5.1 Technical Safeguards

• • Encryption: SSL/TLS encryption for data in transit, AES-256 for data at rest
• • Access Controls: Multi-factor authentication and role-based access
• • Network Security: Firewalls, intrusion detection, and monitoring systems
• • Regular Updates: Security patches and system updates

5.2 Organizational Measures

• • Employee Training: Regular security awareness and privacy training
• • Background Checks: Verification of personnel handling sensitive data
• • Incident Response: Procedures for detecting, reporting, and responding to breaches
• • Vendor Management: Due diligence and contractual safeguards with third parties

5.3 Data Breach Response

• • Investigate and contain the incident within 72 hours
• • Notify affected individuals and relevant authorities as required
• • Provide clear information about the breach and remedial actions
• • Implement additional safeguards to prevent future incidents

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

• • Access: Request copies of your personal information
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your personal information (subject to legal requirements)
• • Portability: Receive your data in a structured, machine-readable format

6.2 Communication Preferences

• • Marketing Emails: Opt-out using unsubscribe links or contact us directly
• • Cookies: Manage cookie preferences through browser settings
• • Account Settings: Update preferences in your account dashboard

6.3 Exercising Your Rights

• • Email: privacy@pixelisle.com
• • Phone: +91 XXXXX XXXXX
• • Address: [Physical Address], Pune, Maharashtra, India

7. COOKIES AND TRACKING

7.1 Types of Cookies We Use

• • Essential Cookies: Required for website functionality
• • Analytics Cookies: Google Analytics, usage statistics, and performance monitoring
• • Marketing Cookies: Advertising, retargeting, and campaign tracking
• • Preference Cookies: Language settings, user preferences, and customization

7.2 Third-Party Services

• • Google Analytics: Website usage and performance analytics
• • Facebook Pixel: Social media advertising and retargeting
• • LinkedIn Insight Tag: Professional network advertising
• • HubSpot: CRM, marketing automation, and lead tracking

7.3 Managing Cookies

• • Browser settings (Chrome, Firefox, Safari, Edge)
• • Our cookie consent banner and preference center
• • Third-party opt-out tools and industry initiatives

8. DATA RETENTION

8.1 Retention Periods

• • Client Data: Duration of engagement plus 7 years for legal/tax purposes
• • Marketing Data: Until consent is withdrawn or 3 years of inactivity
• • Technical Data: 2 years for security and analytics purposes
• • Communication Records: 5 years for business continuity and quality assurance

8.2 Deletion Criteria

• • Retention period expires and no legal hold applies
• • You request deletion and we can comply legally
• • Business purpose no longer exists
• • Account closure or service termination

9. CHILDREN'S PRIVACY

10. CHANGES TO THIS PRIVACY POLICY

• • Changes in our practices or services
• • Legal or regulatory requirements
• • Industry best practices and standards

• • Email notification to registered users
• • Prominent notice on our website
• • Updated "Last Modified" date

11. CONTACT INFORMATION

Supervisory Authority: If you believe we have not addressed your concerns, you may contact the relevant data protection authority in your jurisdiction.